Frequently asked questions

WHAT'S THE BEST WAY TO BURN AND EXTINGUISH JACKSON CANDLE CO CANDLES?


Our recommended burn time is 3-4 hours. Be sure to trim the wick to 1/4" before each lighting to prevent wick curling. Trim your wick with a simple finger pinch or by using scissors or a proper wick trimmer. As a safety precaution, never leave wick trimmings (matches or other debris, for that matter) in your candle jar!

Always allow the melt pool to reach the edges of the jar before extinguishing - this is especially important. Doing so not only allows for even burning, but prevents "tunneling" and wax from building along the sides of the jar, ensuring product quality and longevity.

The best way to extinguish your candle is by gently blowing out the flame and containing any smoke with the jar's lid. A wick snuffer works great, as well. Never attempt to extinguish a candle using water and never leave a candle unattended or in reach of children, pets or a draft. Allow the jar to cool completely before handling.




HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?


Please allow for a 1-5 business day processing window following an online sale. Once shipped, continental domestic orders may take 2-5 business days to arrive, dependent on location. Tracking notification emails are sent as soon as shipments leave our studio. Ship time does not include in-shop processing.

Please note, once a package is picked up and scanned in by our carrier, the shipping and delivery status is no longer within our control; we are unable to replace missing or stolen packages at this time.




WILL I RECEIVE TRACKING INFORMATION?


Once your order has shipped, you will receive an email with tracking information. If for some reason you did not receive this information, let us know at jacksoncandleco@gmail.com and we will send it over.




WHAT ARE THE CANDLES MADE OUT OF?


We create our candles using parrafin wax paired with a cotton wick for clean burning.





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2018 by Jackson Candle Co. LLC